Lockscreen changes

[ogechukwu]

 Question, pls why does my locksreen randomly change to different advertisements even when I hv a lockscreen i put myself? 

Is it a a new feature? 

How do I disable it?

Thanks.

[xcross]

Go to settings > wallpaper and style> change wallpaper>scroll down to wallpaper services >select none. This might help.

[xcross]

Wallpaper services on your device is turned on that's why this is happening follow the above steps so your wallpaper will be displayed.

[ogechukwu]

Thank you for the help, its off now

[ogechukwu]

Do you know how i can assess screen recording on my phone, I can't find it

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Go to settings > wallpaper and style> change wallpaper>scroll down to wallpaper services >select none.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support