Why Clearing a Notification Might Cause This When you clear a persistent notification, especially one that's designed to stay "live" (like real-time sports updates), the system often interprets this as you no longer wanting to see that specific notification. For some apps, clearing it from the notification panel can prevent it from reappearing until certain conditions are met or settings are re-enabled. Potential Solutions: * Check Google App Notification Settings: * Go to Settings on your phone. * Navigate to Apps (or "Apps & notifications"). * Find and tap on the Google app. * Tap on Notifications. * Look for categories related to "Sports," "Scores," "Discover," or "Updates." Ensure these are turned on. There might be specific sub-categories you need to enable. * Also, check if there's a "silent" or "priority" setting for these notifications. Make sure they are set to "Alerting" or a similar option that allows them to appear. * Re-enable Sports in Google Discover/Feed Settings: * Open the Google app (the one with the colorful 'G' icon). * Tap on your profile picture (top right). * Tap on Settings. * Tap on General or Notifications. * Look for options related to "Discover," "Sports," or "Interests." Ensure that sports updates are enabled and that they are set to show notifications. You might need to re-select your favorite teams or sports to trigger the notifications again. * Check for "Persistent" or "Background Activity" Settings: * For some apps, especially those providing live updates, there might be a setting to allow them to run in the background or be persistent. * Go to Settings > Apps > Google app > Battery (or "Battery usage"). * Ensure "Unrestricted" or "Optimized" (without restrictions) is selected for battery usage, as aggressive battery optimization can sometimes prevent persistent notifications. * Restart the Phone: * A simple restart can often resolve minor software glitches and refresh system processes, including notifications. * Check for Google App Updates: * Ensure your Google app is up to date. Go to the Google Play Store, search for "Google," and see if there's an "Update" button. App updates often fix bugs and improve notification stability. * Clear Google App Cache/Data (Use with Caution): * If none of the above work, you could try clearing the cache and then data for the Google app. * Go to Settings > Apps > Google app > Storage. * First, try Clear cache. Then restart the phone. * If that doesn't work, try Clear data. Be aware that clearing data will reset the Google app to its default state, and you might lose some personalized settings or search history within the app. You'll likely need to sign back into your Google account within the app.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
