Original topic:

Lag while turning on mobile data (3-4sec)

(Topic created on: Thursday)
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meamaan
Active Level 1
Options
Galaxy A
 Hey,i bought A35 5g 10 days ago, i have noticed leg while turning on mobile data,like it truns on 2-3 seconds later. It doesn't happens in LTE,which turns on instantaneously. Is this a software issue or any hardware problem? And yeah i don't have 5g network issue in my area.

What should i do?
11 Comments
subrananth
Active Level 5
Galaxy A
Don't buy A series bro. Try Chinese phones at this range.🙏
subrananth
Active Level 5
Galaxy A
Or buy S series used one. I purchased S23 at rupees 35 thousand rupees.
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meamaan
Active Level 1
Galaxy A
Yeah bro,but wanted to experience samsung UI(first samsung phone)
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subrananth
Active Level 5
Galaxy A
Experience in S series bro. It has all features including samsung AI
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subrananth
Active Level 5
Galaxy A
A series has lack of features
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meamaan
Active Level 1
Galaxy A
Definitely, will be considering this next time 😊. But for above, Do i need to visit/contact service center for this? I mean not a big issue. As i am not much into tech,i am just little bit cautious with my device.
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subrananth
Active Level 5
Galaxy A
No need. Actually this phone has slow issues coz of exynos processor.
Galaxy A
6349vb
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Reset network settings: Path: Settings > General Management > Reset > Reset network settings.

● Close Background Apps.

● Remove third-party applications.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third-party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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