Its been a year trying to update my software on Samsung A31. Nothing works

[JZM]

I tried all the suggestions made, but its still says "Failed to update software"

[MrHardlight]

You should try going to an authorised Samsung Outlet near you they might help

[Tsogo_sam05]

Hi JZM

Thank you for reaching out to us and apologies for the inconvenience.

Kindly take the device to an accredited service center for a software reload. 

Please use the link below to find a service center near you

https://www.samsung.com/za/support/service-centre/