Issues & Bugs After April 2023 Update

[SakerMahmud]

There are so many bugs and issues in a525 5g april update, please fix as soon as possible

1. Heating issue

2 Bluetooth on problem

3. Battery draining issue 

4 Screen flickering

5. Animations lag

6. Camera Problem 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-devi...

Kindly fallow the below steps to resolve the Bluetooth issue:

1. Menu>apps>settings icon>connection>scroll until you get more connection settings>nearby device scanning>turn it on.

2. Reset app preferences:
Apps screen>Settings>Apps>More option or on three dots at the top right corner of the screen>Reset App Preferences.

3. Try to connect your device:
1. Open the settings app>connections>Bluetooth.
2. This screen will display all the devices you have connected to in the past as well as all available devices.
3. Tap on the device you wish to connect.

Please note: Most Bluetooth devices need to be actively paired to be displayed as available devices. To turn on Bluetooth pairing refers to the instructions for your specific device.

4. If the issue still persists, try to connect the Bluetooth device with another smartphone. If the same issue persists then, it means there is a problem with the Bluetooth device.

5. If the issue has not been resolved then clear paired list: Apps> settings>connection and turn on Bluetooth>setting option along with the paired device>unpair.

6. If the issue still persists, clear the cache and data of Bluetooth app data.
Apps>settings>apps>Filter and sort>show system apps>Tap on "OK">>search and type "Bluetooth">Bluetooth>storage>clear cache(Note: Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app) >>Clear data(Note: Clearing the data will reset the app to factory default settings. Any personal settings saved on the app will be removed)>>Tap on "OK"

Kindly fallow the below steps to resolve the battery draining issue:

Battery optimization helps you to boost the battery performance of your device. To check battery optimization:

Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory

Kindly turn off the smart features of the device and other connectivity features when not in use, which will eventually help you to reduce battery power consumption (smart features such as Motion gestures in advance feature and Bluetooth, Wi-Fi, Hotspot, etc.).

Please follow the below steps:
1. Swipe down on the home screen to open the notification panel.
2. Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC, etc. to turn off.

Kindly fallow the below steps to resolve the flickering issue:

Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Display.
Step3: Adjust the brightness.

Kindly fallow the below steps to resolve the Camera issue:

1: Check the physical condition of your camera lens. if the camera lens is broken or scratchy then please visit the nearest service centre.

2: Check camera lens cleaning: Please check there is no laminated or tempered glass pasted on the camera. Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt, and dust from the camera lens.

3: Reset camera settings: Camera >> Settings >> Reset Settings >> Tap on Reset

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support