As per your query, we would request you to kindly perform the following steps to resolve the app issue.
Clear app cache through Device care: Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.
The clear cache memory of a particular application: Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Uninstall and reinstall app: Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges. Please ensure enough storage space in your device. Please ensure your device has sufficient battery for updating software. (above 50%)
Uninstall an App: From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm. Some preinstalled apps cannot be uninstalled. Tap App info, tap More options, and then tap Uninstall updates. Or, tap Disable if you do not plan on using the app.
Reinstall the App: Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My apps; from the Apps tab, find the missing app and tap the Download icon. Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.
Keep your apps updated Developers often release updates to improve their apps performance and compatibility. It is highly recommended to keep the apps on your device up to date.
Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time, or tap Update all to install all available updates. Play Store apps: Open the Play Store, tap and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps, or tap Update all to install all available updates.
we would request you to kindly perform the following steps to resolve the battery drain issue.
We want to inform you about the Samsung Members app (Battery Status (Battery life + Battery Capacity). You can check the "Battery Status (Battery life + Battery Capacity)" test using the Samsung Members app.
Battery life depends on how the battery is used. Note that different devices have different battery life. The expected battery life for your model can be found in the manual.
We would like to inform you about the standard charging procedure (charge in one go instead of charging many times as it affects the life span of the battery and battery performance).
Charge in one go instead of charging many times as it affects the life span of the battery and battery performance
Perform Battery Optimization Battery optimization helps you to boost the battery performance of your device. To check battery optimization: Settings > Select Device Maintenance/Device Care/Battery and device care > Optimize > Optimize all options like Battery, Storage, and Memory.
Turn off Wi-Fi, GPS, Bluetooth, etc. Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
Check device network fluctuation Kindly check whether the mobile network fluctuates frequently or if the network signal is low in your area. In both cases, the battery will drain considerably fast. Recommendation: We recommend you avoid using it in areas with low network/fluctuation.
Reduce display brightness level. Kindly set the device display brightness in auto mode (If available). Adjust screen timeout settings: Settings > Display > Screen timeout > Select minimum screen timeout.
Check and update the App: Kindly check which application or interface is using more battery from device care. And try to update the app or avoid using that app.
Close background running apps. Close all the background running apps when not using them,
Turn off auto sync of e-mails, app data, etc. We request you turn off the auto sync option, it will stop the synchronization of the device with the server & reduce the battery drainage. The steps to turn off auto sync are: 1. Swipe down on the home screen to open the notification panel. 2. Turn off the auto sync option.
If the issue still persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
