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10-30-2020 02:15 PM in
Galaxy A- Mark as New
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11-03-2020 05:05 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
To resolve this issue kindly follow the given below steps:
1. Check mute all sound option:-Settings >> Accessibility >> Hearing enhancements >> Disable Mute all sounds (if enabled).
2. Reset the device:-Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
>>Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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09-16-2023 11:38 AM in
Galaxy A