Original topic:

I'm facing a Screen line issue on My A71

(Topic created on: 06-06-2024 03:54 AM)
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Wajath
Beginner Level 3
Options
Galaxy A
If in any ways can I get it fixed through samsung please help me.
6 Comments
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Wajath
Beginner Level 3
Galaxy A
Where to find log files?
goodthings
Expert Level 5
Galaxy A
It's automatically send by system after send error report immediately. But don't close Samsung Members App during this process till complete. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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Umangmathur
Expert Level 5
Galaxy A
Try complaining to samsung support 🙏
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Power OFF Galaxy smartphones and turn ON-
To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

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