I bought a new galaxy a36 and it's battery is draining quickly?

[anxar]

I bought a new samsung galaxy a36 and it's battery is draining quickly as I used it it just give 5 hours per single charge and it's is 3rd day they say it would be improved in week as new phones drains because of background activity or also it gets little bit heated after some light use is it concerning or not?

[ᴄʀɪꜱᴛɪᴀɴᴏ_ʀᴏɴᴀʟᴅᴏ]

It takes 1 month to fully recover

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

3. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

4. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

8. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[anxar]

Hey Samsung Community,

First off, thanks for the super detailed tips! TBH, I’m not doing any **bleep** stuff on this A36—just scrolling Instagram and watching YouTube. Yet, my battery still drops from 100% to 0% in like 5 hours, and the phone gets straight-up hot with light use. I’ve already:

Turned on Battery Optimization

Set screen timeout to the minimum

Closed background apps

Lowered brightness

Disabled auto-sync when not needed


Even after all that, it’s still draining crazy fast and heating up. Should I really give it “one month to fully recover,” or is something sketchy going on with my unit? Anyone else seen this on their A36? Feels like I got a dud.