Hung issue with finelock on Samsung A15 5G

[ParulKumarPal]

Hi Forum, 

I was using fine lock with nav star and homeup, but today I faced hung issue like I was unable to draw navigation panel or use navigation buttons, also while toggling volume up/down no animation showed up on the screen.

My phone started behaving abruptly. 

Any one faced this issue or it isn't recommended to use the above mentioned apps.

[Rudra_07]

Is your phone does not support the good lock app by samsung, If the official good lock app is not supported then recommend you to not use unofficial app.

I Know you are missing The feature but that's the reality.

Now, the two apps One Hand operation and Nice Catch are still available in galaxy store .

[ParulKumarPal]

Dude fine lock is also official app.

[Rudra_07]

Official by unknown and not official by samsung...

And my device is A14 5g I have experienced the app...

[Oldy47]

I agree with above guy .
If something is not provided to you out of box that . That means it's not going to work as good as they work in the out of box. As they didn't optimized/ refined that something for your model.
And this doesn't apply to flagships as there can be region wise restrictions too.

[ParulKumarPal]

Okz, I uninstalled the apps and it's as smooth as out of the box smartphone.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that we never recommend downloading third-party apps fine lock your device as this may cause malfunctioning on your device, however, kindly perform the following steps to resolve your issue.

Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage.
To improve the device performance there should be sufficient space.

Kindly check the RAM in your device:
Path: Settings > Battery and Device Care > Memory.
The device's RAM should be free to improve performance. So clear the RAM once a day.

Clear app cache through Device care:
Tap on Settings>Device Care> Storage> Clean Now.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Is there any unnecessary application running in the background?
Kindly close the background running applications in the device (Tap the left side key & close the background running application).

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

Kindly check if you are using a memory card on your device.
If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step4: Insert the tray back into the tray slot

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

If you enabled Power Saving Mode, Power saving mode limits the performance of the device. So we recommend disabling the Power Saving mode in your device.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support