Original topic:

Home screen fading while using biometric in A51

(Topic created on: 04-03-2021 06:31 PM)
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NinjaSpectre
Active Level 3
Options
Galaxy A
Hello,

I m using Samasung A51. i have an issue Lock screen is more brighter than home screen while using biometric . its a software bug or any physical damage ?

 please help me to fix !!
17 Comments
souravKhan
Expert Level 5
Galaxy A
It's not a bug or any physical damage.
It's a feature that is used to brighten your screen to find your face in dark.

To turn it off go to..
Settings > Biometrics and Security > Face recognition > Turn off Brighten Screen

Screenshot_20210403-184448_Settings_8647.jpg

NinjaSpectre
Active Level 3
Galaxy A
i m only using fingerprint ,not face unlock . already i checked this 😑
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souravKhan
Expert Level 5
Galaxy A
Oh, so I think you should Samsung visit service center.
I also own A51 and there is no such issue in my device.
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NinjaSpectre
Active Level 3
Galaxy A
also i visited !!!
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souravKhan
Expert Level 5
Galaxy A
Then what did they say?
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NinjaSpectre
Active Level 3
Galaxy A
they have only software checking , there is no issue . samsung customer sevice suggest to check phone physically.but they didn't check physically!!
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souravKhan
Expert Level 5
Galaxy A
If no physical damage can be found then the only option that will be left
"Factory Reset"
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NinjaSpectre
Active Level 3
Galaxy A
i think its bug . from samsung support say that they notes the problem to developers .
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souravKhan
Expert Level 5
Galaxy A
If it's a bug then it should be in my A51 too but my A51 has no such issue.

Can a bug be device specific?🤔🤔🤔
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