Help needed

[859]

Hi guys I'm facing a issue on my galaxy a13 every 5 minutes my a13 4g gets fully white [Screen] and the torch turns on automatically it doesn't restart so I have to force restart it and it goes into recovery mode then it starts and again the same story after 4-5 minutes and starts heating up help me as fast as you can and it shows system error is anybody facing this issue? Oh and I forgot to tell the back of the phone gets so hot I can barely touch it

Device name A13 4G

[duttaarpan82]

Try to Reset.

[859]

It doesn't allow to even in recovery mode

[techshark]

Seems like a motherboard issue, would recommend visiting official service center.

[Sayan_SS_]

May Be it is A Motherboard And Hardware Problem.You Can Visit A Service Center.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

1. Go to Settings>>Display>>Adjust the brightness.

2. Remove the screen protectors and cover from the device once and check the issue after restarting the device.

3. Update device software: Settings >> Software update >> Download and install.

4. You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support