Heating issue

[Royalram]

Why samsung A35 5g gets heated whenever using internet or hotspot

Is it common or should i think about it 

Sometimes just using internet heats up mobile

Age of mobile is 1year

[meet2411]

phone restarting automatically often in my galaxy a35

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that using a hotspot for an extended period, along with higher power consumption, can cause the mobile phone to heat up. Additionally, if the phone is connected to a charger while sharing the hotspot, the battery may drain faster, and the phone may become hotter than usual. Both the charging process and data transmission generate heat simultaneously.

● If you are facing more heating as compared to normal, kindly perform the following steps by the given links to resolve your issue: https://www.samsung.com/in/support/mobile-devices/what-to-do-when-your-samsung-galaxy-device-heats-u...

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) your Google account.

Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.