Original topic:

Heating issue with samsung A56 after one ui 8

(Topic created on: Wednesday)
55 Views
vishaldandekar
Active Level 1
Options
Galaxy A

I am experiencing a heating issue with my Samsung device. The phone becomes warm even during normal usage such as browsing, watching videos, or using social media. I have not been performing any heavy tasks or gaming, but still the device heats up noticeably. 

samsung A56 

5 Comments
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy A
You're welcome to here.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps).

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

0 Likes
Galaxy A
Reset the device. Is this the solution of my problem ? I am facing this problem after One UI8 update. 🙄 🙄
0 Likes
Subho25
Active Level 2
Galaxy A
Samsung galaxy A56 5g becomes worst phone ever in the history. I sent multiple feedback to samsung but it seems I have wasted 40k. This phone have multiple issues link battery draining,lagging issue, heating issue and camera quality is very poor.

 

 Overall My feedback is 2 out of 5

 

 I recommend don't by Samsung A56 mobile.
0 Likes