Original topic:

Heating issue in A34 after OneUI 6 update

(Topic created on: 03-07-2024 03:18 PM)
1413 Views
Rajasekar520
Beginner Level 3
Options
Galaxy A
I have recently purchased A34 mobile, it was working well. After oneui 6 upgrade its started to heat a lot.

Same issue is happening with my Tab S7FE as well. Something is wrong with One UI update.
6 Comments
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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goodthings
Expert Level 5
Galaxy A
Congratulations 🎊 for A34 5G. Thanks.
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Mayur000
Active Level 10
Galaxy A
Well, check for Play Store apps, update it.

Also do same for galaxy store.

All apps still not optimised for latest android.

You will get less heat and smoother experience within 2 months.
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Turn off Wi-Fi, GPS, Bluetooth, etc: Turn off unused functions like Wi-Fi, GPS, Bluetooth & Location settings when not using them.
Step 1: On the home screen swipe down the notification panel.
Step 2: Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Decrease the screen brightness: If your device is heating, decrease the screen brightness sometimes high brightness level may cause the heating issue.

Is there any unnecessary application running in the background?
Kindly close the background running applications in the device (Tap the left side key & close the background running application).

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

Long duration of graphics-intensive gaming sessions may cause the heating issue.

The usage of a mobile phone when charging may cause heating issues. So we recommend you avoid usage of mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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NRKP
Beginner Level 2
Galaxy A
I have recently purchased A34 mobile, it was working well. After oneui 6 upgrade its started to heat a lot.
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