Original topic:

Having 2 more issue with my galaxy a50s

(Topic created on: 04-30-2020 03:56 PM)
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Alinikoo
Active Level 1
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Galaxy A
I have 2 more issue with my galaxy a50s (runs android 10/One ui 2.0)
1, I have not a good exprience with my battery, I had read before that the battery will stand with you for at least 20 hours, It means whole day. But now I must charge it after 7 or 8 hours.
2, When I use Fingerprint biometrics for my lockscreen the wallpaper of lockscreen is brighter than homescreen and I don't know what should I do with this. Only when Fingerprint is active the lockscreen wallpaper is brighter than homescreen wallpaper, Other times is just fine. Please fix these bugs in the future update. Thank you 💙
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cs_member9
Active Level 7
Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

 

  1. Settings>> Display >> Tap on Auto brightness >> toggle the switch to enable Auto brightness
  2. Reregister the Finger Print: Settings> Biometric and security> Fingerprint > Continue> Set a screen lock method> Continue> Set a screen lock> Register Fingerprint

 

Battery related Concern: For more information, you can also follow given link:

https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

 

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support