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02-06-2022 12:16 PM in
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02-06-2022 03:08 PM in
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03-18-2022 03:32 PM in
Galaxy ADear Samsung member,
Greetings from Samsung customer support.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Check space availability:
Is there sufficient space available on your device?
Kindly check the space on your device:
Path: Settings > Device Care >Storage
To improve the device performance there should be sufficient space. Request you to keep at least a ''minimum 20% internal memory free''.
Kindly check RAM in your device:-
Path: Settings>Device care>Memory.
To improve the performance RAM of the device should be free. So, clear the RAM memory once a day.
Check app cache
Does the device hang while accessing any particular Application/Game etc?
Please follow the below steps
1- Clear app cache through Device care:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Device care.
Step3: Tap on Storage.
Step4: Tap on CLEAN NOW.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).
Thank you for writing to Samsung.
Warm regard,
Samsung customer support
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05-29-2022 09:14 PM in
Galaxy AHi, today only i faced similar issue, i have samsung s20 fe 5g, wst it hung, then it showed not responding pop up on the then current app, that was whatsapp, and then it showed ui not responding twice twice and then shut off on its own and didnt open up. And when it did, it got was stuck on samsung logo page..
I legit thought i got my phone's motherboard short circuited.. although its working now, but i m still scared, i still have plenty of storage available and i keep my ram cleaned.
Any suggestions would be encouraged
