Greenline display issues

[Chakku-ani]

Seeing multiple green line issues reported across the devices after installing updates. Please fix the green line issues first as it is occurring mostly after the upgrade. If it occurs due to upgrade, please replace the display with out charging the customers. No point of 7 years updates offer if the phone fail to live that long. Don't give update without solution to greenline issues.

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, we want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues.

Kindly follow the easy troubleshooting steps which might help to solve the issue.

● Power OFF Galaxy smartphones - To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap OFF.

● Power on the device- Pressing power key on the device after by pressing power button for 5-7 seconds.

● Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

● In case the issue still occurs, kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

[Chakku-ani]

If the greenline issue caused due to after update and no physical damage what so ever. Do Samsung provide screen replacement free of cost?
I was planing to buy S series for the fist time but after seeing 100s of greenline issues reported in public platforms, as a Samsung customer am worried about the reliability of screen. Let the customers know to gain assurance on the device.