Original topic:

Green line on display issue

(Topic created on: Thursday)
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Hari_Dreams
Active Level 1
Options
Galaxy A
Is anyone facing green line issue in a73 5g mobile......
9 Comments
Tejas069
Beginner Level 2
Galaxy A
Yes
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we strive to ensure you have an excellent product experience. Our products undergo stringent global quality checks, and currently, there are no reported issues.

If you are facing the line issue on your device display, please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Hari_Dreams
Active Level 1
Galaxy A
So many have already posted compliants here and you are saying no reported issue. Not understanding.......
After the security patch update this issue started for many people. Kindly get this checked and fixed ASAP
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goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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ram_ram
Active Level 6
Galaxy A
Samsung service center and samsung customer support don't provide free replacement for Green line problem send email to Samsung care try I got my s22 mobile display free replacement
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Hari_Dreams
Active Level 1
Galaxy A
Was you mobile In warranty?
ram_ram
Active Level 6
Galaxy A
Out of warranty
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Hari_Dreams
Active Level 1
Galaxy A
Ok will try sending mail and see thanks for update..... if you have the email id please share
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