Finally, I also got the mighty Green line feature on Galaxy A73 5g (crying in background).
I've already taken my device to service center and they told that screen needs to be replaced and since my device is out of warranty I am supposed to pay RS 8500\- for the screen replacement. My question here is why we should pay for this repair, since its a clear quality control issue from Samsung.
I can confirm that this issue is happening after 12-09-2023 update which had more than 2GB download size.
When I approached the service center they were saying that, they didn't get any intimation regarding A series phone having this issue, hence I am supposed to pay full amount for repair. So that means Samsung already knows that other series is having similar issue and still they pushed updates without proper testing!!
My another question here is why updates are rushed without proper testing or Quality control? These devices are very costly that is just one factor. But the inconvenience caused by this kind of issue are far more damaging than the actual cost! The reason why we all buy Samsung phones are because of the reliability, the build quality, the service quality and more importantly the TRUST in the brand. With the recent incident we as a user and Samsung fans are disappointed, we are loosing hope and felt betrayed.
I think we should raise a complaint in consumer court for bringing Samsung's attention!
Service center simply covering by saying that we didn't notice any complaint regarding A73 device green line issue... We should file a complaint against this issue... why to launch these kind of devices if product is working only till WARRANTY period.... After out of Warranty product is just scrap...
