Ghost touch issue with galaxy A15

[Noor-E-Azim]

Please give a permanent solution for this problem🙏 @samsung

[NSM01125910025101101]

Go to safe mode upto 3 Hrs & Check It Whether your problem is solved or not

After then come to normal mode & Check it again I hope your problem solve
If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution . Thanks.

[colin1997]

How to go safe mode

[NSM01125910025101101]

Press power button & press it u will get safe mode option select it automatically will switch to safe mode

[Ninja7]

Turn off the accidental touch protection from the display settings

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Check your charger: If your charger is damaged, it may not supply power to your device, which may cause the touch screen to malfunction. In this case, use a different, undamaged charger to prevent this issue. It’s also a good idea to avoid using the touchscreen when the device is charging.

How to restart the device: Press & hold the power key> Restart> Tap again to Restart.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Members_Y7SIuik]

It's sad to see that not even experienced members can suggest a good solution. I too own a Galaxy A15 4g and faced the same problem as you. The solution is that you have to disable double tap to wake and double tap to turn off screen. These settings will be found in motions and gestures of the advanced features in settings. I have also turned off fingerprint always on and accidental touch protection is also off. My phone has been going well for 3 months with these changes