Original topic:

Getting screen lines in all A35 5g mobiles while open with drive zoom in/out

(Topic created on: 04-01-2024 03:29 PM)
8320 Views
Sreenivas_m
Active Level 4
Options
Galaxy A
ISSUE:- when I was reading pdf and while switching apps I getting lines on the screen as shown in below attached file nd video for urgent reference. 

I was purchased a mobile in amazon on 23 March 2024 after receiving my mobile I seen an issue as i mention above that when I was open pdf I was getting lines on the screen 
Then I contacted amazon they simply said please contact brand service if brand denied the replacement plz submit DOA letter after then I visited brand service at my nearest location samsung service center Guptas square ongle ,after at 10 am  i visited the samsung service center they checked my mobile multiple times nd they said we are downloading software to run in the mobile till afternoon the were checking my mobile to understand problem nd after 2:30 they said we dont have an technical member so they didn't slove my issue even they didn't provide any solution and they said please visit Monday so that we can raise a compliant ,as I said above amazon asked me DOA letter I didn't receive any DOA letter and also a registered complaint from brand side , again contacted amazon they provided me the mail to inform the issue that can help you  if brand provide DOA we will refund/replacement the provide 
 
While visiting once to service center I want to clarify whether it is mobile problem or app I want to check in that case I visited nearest samsung mobile show room nd checked Sam A35 5g demo mobile in display in demo mobile also same issue is repeating while zoom in /out pdf open with Google drive I saw it in only Samsung A35 5g mobile only

27 Comments
raeee
Beginner Level 2
Galaxy A
Me also facing same problem
sahilchd
Beginner Level 2
Galaxy A
I am facing same problem
vkm105
Beginner Level 2
Galaxy A
I bought the phone yesterday. While reading on any doc, I'm facing the same issue of multicolored grid line blinking while scrolling.
NRajeshYadav
Beginner Level 3
Galaxy A
I'm also facing same what's the solution for this?
Sreenivas_m
Active Level 4
Galaxy A
After getting an update it will gone
Sreenivas_m
Active Level 4
Galaxy A
A new issue feature was unlocked by samsung again in my samsung galaxy A35 5g after screen issue abnormal behavior on screen flickering while using wts app and some apps
tech_master
Beginner Level 2
Galaxy A
I bought samsung a35 5g, last week (26/8/2024).
When I was viewing a pdf I saw the same problem, but only for that pdf. In my case it was a rainbow line ,which only appeared when scrolling that pdf in google drive. Then I got an software update ( one ui 1 january update) . I installed it and the problem was solved but completely . There is a new line but this time it is very thin and . It is very hard to notice, the line only appears when I open that pdf in Google drive. I hope this problem will be solved by a software update.
Galaxy A
Very disappointed 😞 😔 😕