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04-26-2023 10:23 AM in
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04-28-2023 04:06 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-devi...
Kindly fallow the below steps to resolve the battery draining issue:
Battery optimization helps you to boost the battery performance of your device. To check battery optimization:
Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory
Kindly turn off the smart features of the device and other connectivity features when not in use, which will eventually help you to reduce battery power consumption (smart features such as Motion gestures in advance feature and Bluetooth, Wi-Fi, Hotspot, etc.).
Please follow the below steps:
1. Swipe down on the home screen to open the notification panel.
2. Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC, etc. to turn off.
Kindly fallow the below steps to resolve the performance issue:
Check space availability:
Is there sufficient space available on your device?
Kindly check the space on your device:
Path: Settings > Device Care >Storage
To improve the device performance there should be sufficient space. Request you to keep at least a ''minimum 20% internal memory free''.
Kindly check RAM in your device:-
Path: Settings>Device care>Memory.
To improve the performance RAM of the device should be free. So, clear the RAM memory once a day.
Check app cache
Does the device hang while accessing any particular Application/Game etc?
Please follow the below steps
1- Clear app cache through Device care:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Device care.
Step3: Tap on Storage.
Step4: Tap on CLEAN NOW.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support