Original topic:

Game Issue

(Topic created on: 03-10-2026 11:18 AM)
135 Views
SurajTanti
Beginner Level 2
Options
Galaxy A
(Samsung Galaxy A35) When I open BGMI and download a map in PUBG, it downloads without any issues. However, when I start a match, I experience internet or connection problems.I've reported this to the BGMI team, and I'm telling you guys too, please try to resolve this issue for me if possible.
6 Comments
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
itz_m4yank
Active Level 7
Galaxy A
Shutup your solution never works
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goodthings
Expert Level 5
Galaxy A
You're welcome to here.
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

itz_m4yank
Active Level 7
Galaxy A
Thanks bro
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SimonH
Beginner Level 2
Galaxy A
u gotta reset ur network settings thru general management to fix it
if it happens again just reset the network setting (remember it will change your apn and dns to default)
0 Likes