WaqarAslam
Active Level 3
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Galaxy A

Dear Members,

 

Yesterday we received Galaxy A80 Android 11 software update in XSG, after updating we are facing calling issue, if we are calling someone it will take some time to show the ID or if you are receiving any call. After checking with customer care (live chat) the resolved that issue after doing some procedure.

 

1. Switch off your mobile completely until u can feel vibration is done.

2. press & hold power button & Volume button on same time, after showing Samsung Logo release the Power Button.

3. then release the volume down button when the main screen appear on your mobile.

4. your mobile will be on Safe mode position.

5. call someone , problem will resovled.

6. in setting>apps>call>storage>clear cache> force stop do it also in safe mode.

7. turn off safe mode.

 

problem solved.

 

41 Comments
heyitzadi
Active Level 1
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Galaxy A

GOOD NEWS 

 

UPDATE HAS ROLLED OUT AND BUG IS FIXED

engineerkalaivanan99
Active Level 1
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Galaxy A

NOTHING WAS HAPPENED AS PER ABOVE SAID PROCEDURE EVEN .

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BARRYG
Active Level 1
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Galaxy A

I didn't see that update. Where can I find it? 

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ivetatomova94
Active Level 1
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Galaxy A

I also don't have a new update

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BARRYG
Active Level 1
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Galaxy A

I really don't understand why some have it and other don't.

Samsung, please help.

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ivetatomova94
Active Level 1
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Galaxy A

And you have not received an update. I check 10 times every day and I have not received.

Shoaib30
Active Level 1
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Galaxy A

i do all these steps but issue is not resolved

excali70
Active Level 2
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Galaxy A

I think that someone is trying to be funny. But this issue is not funny! 

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Kezza76
Beginner Level 3
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Galaxy A

Same here its very frustrating.  

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