Galaxy A70 andorid 10 Calling problem

[Last_of_Us]

hello guyz. im new here & sry for my english

my phone is galaxy a70 

one ui version 2

andorid 10

kernel version 4.14.117.179766949

A 705FN

after my phone updated to andorid 10

when i call people or they call me.i can hear their voice

but they cant hear my voice

is this ur problem too?or only my phone ? ty

[Mirens]

try to restart your phone, if not worked clear partition cache

[Last_of_Us]

hi & ty for help

but i restarted my phone to factory & it still same

[Mirens]

ok, check your phone in safe mode, if have the same problem maybe your mic is damaged or need a new update

[Last_of_Us]

ty ye i did in safe mode still same

but i guess its from andorid 10

[Mirens]

maybe

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve this issue kindly follow the given below steps:

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support