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Original topic:

Galaxy A50s Memory issue

(Topic created on: 06-20-2020 02:50 PM)
343 Views
aldridge
Active Level 3
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‎06-20-2020 02:50 PM in 

Galaxy A
Hey guys, i have been facing memory issues with my galaxy A50s. Despite having no apps open, and phone left idle; the memory (RAM) is getting full in no time. How can I remedy this ? Also, is anyone else facing such issues ? 
4 Comments
MadJack
Active Level 2
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‎06-20-2020 04:39 PM in 

Galaxy A
that's because Samsung's UI uses the ram of the phone.
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aldridge
Active Level 3
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‎06-20-2020 05:14 PM in 

Galaxy A
It wasn't like this before. After the latest update the memory issue has been occuring.
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MadJack
Active Level 2
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‎06-20-2020 07:32 PM in 

Galaxy A
i am also using the same phone it was same for me, but try to reset your phone, maybe this help you
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cs-member13
Expert Level 4
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‎06-23-2020 09:18 PM in 

Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Memory" issue kindly follow the given below steps:

1) Check device cache:-Settings> Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.

2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support