Issues with Update

[MuhammadHaknas]

Sometimes my mobile is getting freeze and unable to touch. This problem came after the software update. 

Please someone share the solution for this issue.

Device : Samsung Galaxy A14 5G (8gb Ram and 128 Memory)

Update information

• One Ul version: 5.1 • Version: A146BXXU2BWH5/A146BODM2BWH5/

A146BXXU2BWH5 • Size: 1207.85 MB

• Security patch level: 1 August 2023

[Starbug]

Reboot your device if doesn't help check for heavy loaded apps on your device if they are using more RAM or if there are too many apps running in background

[MuhammadHaknas]

Thanks for the reply!
After restarting the device it becomes normal.
But after sometimes it's occurs again.

[Starbug]

Try resetting once..... take a backup before doing it....

Please accept my solution

[cs_member8 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage
To improve the device performance there should be sufficient space.

Kindly check the RAM in your device:
Path: Settings > Battery and device Care > Memory
The device's RAM should be free to improve performance. So clear the RAM memory once a day.

Clear app cache through Device care:
Tap on Settings>Device Care> Storage> Clean Now.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Note. Kindly contact the particular application helpline once, to make sure there is no issue from their end.

Is there any unnecessary application running in the background?
Too many applications running in the background may cause the device to hang. Kindly close the background running applications in the device (Tap the left side key & close the background running application).

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

Kindly check if you are using a memory card on your device.
Due to some ''unauthorized'' files in the memory card device performance will be slow, so if you are using the memory card in your device. we will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.

On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

(Note: Steps may vary depending on the OS & device model.)

Insert the ejection pin into the hole on the tray to loosen the tray

Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step2: Pull out the tray gently from the tray slot.

Step 3: Remove the memory card.

Step4: Insert the tray back into the tray slot

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

If you enabled Power Saving Mode, Power saving mode limits the performance of the device. So we recommend disabling the Power Saving mode in your device.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[MuhammadHaknas]

Thank you for considering my message!