Galaxy A50 OTG Connection

[theyashsaxena]

My A50 phone OTG Connection is not working !  

How can i get it fix? 

[hedgehog]

does it show the pendrive connection

[theyashsaxena]

no it does not show pendrive connection

[hedgehog]

OTG for what 😊🤔🤔🤔🤔

[hedgehog]

use file commander from Play store
maybe youdont have right app to help recognise usb

[theyashsaxena]

it is not working on file commander app also

[csrao]

does not show the pendrive connection

[hedgehog]

which brand sometimes the company has their own app like SanDisk on Play store many a times the otg aren't compatible its normal

[CS_member7]

Dear Samsung member,

Greetings from Samsung Customer Support!

Be assured below given steps would help you out to solve the issue :-

1) Firstly Try different OTG with your device.
2) Check other pen drive.
3) Check USB connection,Perform interactive checks through the Samsung Members apps (Samsung members>Get Help>Interactive checks>Charger/USB).

If issue still persist please do send the log file via, Samsung member > Get help > Send feedback > Error reports > Select Symptom category. So that we can provide you the better assistance.(Note:-You are requested to send it within 15 minutes of problem occur).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support