Original topic:

Galaxy A14 5g frame drop issue

(Topic created on: 04-24-2024 05:36 PM)
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TanmayRajThakur123
Active Level 10
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Galaxy A
I am using Samsung galaxy A14 5G for about 1 year. At the starting when it was running in Android 13 it work very well and there is hardly a frome drop. but after one UI 6 update the frame drop is very common ,When I open two or three applications it lags frequently. Also suppose I am using an application for about 1 or more minutes and then if I use the quick panel then a frome drop occurs which is very disappointing. I have paid 15000 for my galaxy a 14 5G I know that it's 4GB ram variant but still it's it worked fine in one UI 5.1 but after the one ui 6 update its working like a hell. 
I am a Samsung fan and also in my family everyone uses Samsung phones i also like Samsung phones too much.
Also Ram usage is very high , as I have mentioned earlier that I have the 4GB RAM and you know that 4GB is enough for many applications . But the ram usage is more than 80% I mean only 600 or 700 MB RAM is available every time even if I am not using any background apps.
With 15000 rupees I can also buy any other phone with other brands such as Vivo ,infinix etc
And also I will get at least 6 or 8 GB of RAM in both of the brands. But but I test Samsung that it will last more than 3 years that's why I bought the phone. I hope samsung will fix it in the next one UI 6.1 update. 

3 Comments
Galaxy A
Does any user facing same issues????
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Leaviee
Beginner Level 2
Galaxy A

Yes 

cs_member10
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Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share your comments and taking your valuable feedback regarding this. Kindly share the log file. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support