Fingure print problem A21s . Samsung lover, But i think samsung making fool

[Manishk13]

I think I wasted my money.

In 5 months only got figure print problem.

Contacted service center also but again the same problem.

1. Fingureprint not responding, please restart

2.Fingure print application is not there in applications.

3. Done every thing that I can do...

Fed up , can any one help

[OptimusPrime108]

Have you cleaned it recently using hand sanitizer?

[Manishk13]

Will that create any problem?🤔🤔

[OptimusPrime108]

I had a Nokia 8.1 previously. One time I poured a big lump of gel type sanitizer on the phone's back(over fingerprint sensor also) and cleaned it to my heart's content. Next day morning It gave up on me. 😅

[OptimusPrime108]

I think excessive alcohol can damage the surface of the sensor. I am not sure.

[Megami]

I clean my fingerprint sensor with alcohol daily but no problem. At least I've poured sanitizer 200+ times on my fingerprint sensor. Still good 😊

[Manishk13]

I don't think so that I have cleaned it like that🤔🤔😬😬

[OptimusPrime108]

Good good. 😅

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

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Samsung Customer Support