Original topic:

File extensions change automatically

(Topic created on: 07-22-2021 08:31 PM)
115 Views
Sutapa2789
Beginner Level 4
Options
Galaxy A
Whenever I download files there comes some invalid extensions written as .docx.pdf. two extensions come and the file cannot open. Why? On galaxy a30s.
4 Comments
DYKhatri
Active Level 8
Galaxy A

as for now use a workaround to rename the file and remove that  .docx.pdf and save the file. I guess this issue is due to some issue with the app that downloads the file. Which app giving this issue.

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Jasirmd72
Active Level 7
Galaxy A
Bro if she downloads files, it will be in pdf, Word or ppt format only no.
Maybe she doesn't have a app to open those files.
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Jasirmd72
Active Level 7
Galaxy A
.docx is a word file, you need Microsoft Word for opening it.
For opening pdf file download any pdf viewer.
Or in general use Microsoft Office app, it can open all kinds of documents.
If useful, click 3 dots>Accept solution 👍
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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