Original topic:

Face recognition animation issue

(Topic created on: 01-29-2025 01:05 PM)
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Hsakib29
Active Level 1
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Galaxy A
Anyone else having this problem after the jan,2025 update? The animation that plays around the front camera when the face recognition is doing it’s thing still plays even when face recognition is not working. Like even when I pull down the notification bar it’s playing. It even plays is always on display. It never sid these things before the update. Also, now I can't find the setting to turn the animation off. This is really annoying. My device is A52.
1 Comment
cs_member10
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support