Original topic:

Enhanced data protection

(Topic created on: 3 weeks ago)
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RRR_Raaz
Beginner Level 5
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Galaxy A
Samsung Cloud ,I forgot the recovery code, please help me solve this.
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that the "Enhanced Data Protection" is a Samsung security feature that encrypts and stores your personal information in Samsung Cloud, allowing you to backup and restore your data using a recovery code. This code is generated once during setup and must be recorded for data retrieval.

Generating a recovery code: ●The recovery code is a 28-character code that can recover your end-to-end encrypted data if all your user devices are unavailable.

● You cannot view the recovery code again after it's generated, so it's crucial to record and store it securely.

● If you lose both the device with the ‘Enhanced Data Protection’ feature and the recovery code, you will not be able to access your end-to-end encrypted data.

Warm Regards,
Samsung Customer Support

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