Dual app problem

[goyaldeep]

No images show in gallery from dual app...also unable to share any image in dual app whatsapp

[Nemi_chand]

Same for all

[samsung2016galaxy]

Restart your phone then try. if not call to customer service

[TanujS7]

Same problem in my Note 10 lite. Bug in samsung software update. They will simply flash your phone at customer care, you have to start from scratch and it hardly helps. But Samsung wont acknowledge the issue. Back up on google drive, reinstall dual whatsapp. For some days it will work, say 2-3 days but after that it will recur.

[goyaldeep]

Can you explain in hindi

[Faisal21]

Dear Mr. Kabir,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you have to face, We understand your concern and we will help you. Kindly be informed that the issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved. Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem. We need confirmation from WhatsApp team regarding the path they will be using for saving their media files as in some devices we observed that WhatsApp was still using the old path. Samsung is trying to solve the problem quickly by contacting WhatsApp team. If they go with the new concept then we will be needing some time to prepare the fix. Meanwhile, we request you to please bear with us.

Thank you for writing to Samsung.

Warm Regards,
Simarpreet Kaur
Samsung Customer Support

[SB51]

Same problem faced with S9 plus

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[h123456789]

Update received in s21 ultra security August problem solved 2 whatsapp please whatsapp backup

[yfwongrobin]

Hi bro, so samsung has officially solve this problem for all latest galaxy phone that support dual apps?