Resolved! Solved

Original topic:

Does internet gets disconnected when phone is in sleep mode ?

(Topic created on: 01-24-2022 07:49 PM)
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mHappiee
Expert Level 5
Options
Galaxy A
I often use WhatsApp web on my desktop. But for that I need to keep my phone on charging or keep the screen on. If screen is turned off and phone is not charging, I often get disconnected from WhatsApp web.
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How to solve this ?
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I am using Samsung A51
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[UPDATE, 2-Feb-2022]
It's because of Samsung Max. 
Turn off Battery Optimisation for Samsung Max.

1 Solution


Accepted Solutions
Solution
Anonymous
Not applicable
Galaxy A
Once turn off optimize battery option .
App info
Battery
Optimize battery

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23 Comments
chndn811
Active Level 9
Galaxy A
Yes. Internet gets disconnected under two conditions:
1. Power saving mode is enabled.
2. Background internet usage is not enabled for particular application.
0 Likes
mHappiee
Expert Level 5
Galaxy A
1. Power saving mode is Off
2. Background internet usage is enabled (even when in data saver mode, i have allowed it to use background data)
0 Likes
Anonymous
Not applicable
Galaxy A
Strange!
0 Likes
mHappiee
Expert Level 5
Galaxy A
Yeah ... But i am getting this issue ... 🙄
Anonymous
Not applicable
Galaxy A
I checked....
I am able to use whatsapp web
Power saving mode is on my phone
Data is on
Phone is not on charging
Screen is turned off

Your device?
0 Likes
mHappiee
Expert Level 5
Galaxy A
No... The problem is I often gets disconnected ... After around 5-10 min after phone's screen is off, in my desktop I see message that my phone is not connected to internet
.
Data is on,
Power saving mode is off,
Phone is not charging
Anonymous
Not applicable
Galaxy A
Really strange! 🧐
But your device ??
0 Likes
mHappiee
Expert Level 5
Galaxy A
"But you device" ?
Anonymous
Not applicable
Galaxy A
Ohh 😅 corrected
Always mention your device in your post Ok! .... especially if you have any problem!