Original topic:

Display issue after Software Update

(Topic created on: 07-17-2023 11:26 AM)
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Sinu98
Active Level 3
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Galaxy A
After my Galaxy S10 lite now showing a white line on my phone, my Dad's Galaxy A71 after this June Software Update showed a sparkling pink line on the phone that progressed to complete display black out. I don't know what's happening with Samsung displays. Please Samsung team do attend this issue. Phone aren't cheap anymore. Both of us had bought at the same time.. 70k and then simultaneously after an update both displays showing issues. Atleast mine is working, dad's totally not working. I am attaching a video clip. Everything happened in matter of minutes in front of the eyes.

6 Comments
amanjalwehra
Expert Level 3
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Galaxy A
😒
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TheFastestIndian
Expert Level 5
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Galaxy A
Please go through this post and try it to get free screen replacement from Samsung

https://r2.community.samsung.com/t5/Others/Green-Pink-White-lines-issue-fixed-on-S20-amp-Note20U-for...
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Adarsh2409
Active Level 3
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Galaxy A
Same display issue with me bro. I have tweeted them, called them, reported them with samsung members and even went to the service center. All they are doing is checking the issue. It cost 6500 rs to replace my display, various others are saying same thing,. It is clearly samsung's fault & they must provide free replacement. Continuously push them.
I am doing the same
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Sinu98
Active Level 3
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Galaxy A
It took INR 7k and i changed my dad's display.. i am still using my phone with that white line.. i showed my phone to service center engineers.. they said it's not a hardware issue and it will go on it's own.. surprisingly they denied any manual updating the phone.. I hope Samsung team addresses this issue. And fixes with a software update with an explanation to this problem.. I am ready to share my log data of the device if it could help official team to know the issue. 😢
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Ranjayt
Active Level 1
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Galaxy A
I am also facing same issue after latest update I was updated my device on 26th July after that facing pink line issue on my displayIMG-20230727-WA0001_1000330220_1690426901.jpgIMG-20230727-WA0002_1000330223_1690426902.jpg
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