Original topic:

Display color changes after minimizing and reopening apps

(Topic created on: 02-07-2025 07:51 PM)
213 Views
MDShafayat
Active Level 3
Options
Galaxy A
I'm facing a problem in my Galaxy A35 5G, when I minimize a app then reopen it the color of the display changes to very saturated and app games look over saturated. When I slide my navigation to minimize but don't minimize it just slide it to minimize color of the display changes to normal. I don't know why this is happening, when I first bought this device I'm facing this problem.
10 Comments
arec
Active Level 6
Galaxy A
Not getting exactly what you are talking about
MASTIA35
Expert Level 5
Galaxy A
Same problem with me friend 😮😮
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
MDShafayat
Active Level 3
Galaxy A
But when I take screenshots to show the difference it shows the same. The problem doesn't show.
0 Likes
arec
Active Level 6
Galaxy A
Bro, please describe it again, step by step , with procedure proper observation
MDShafayat
Active Level 3
Galaxy A
Sometimes the color of the display goes up like over-saturated and everything looks over-saturated color, and when I slide down my notification panel or swipe gesture navigation it goes back to normal. When I try to take screenshots or screen record this color-changing problem isn't seen on photo or recorded video. I don't know how else I can describe it.
0 Likes
arec
Active Level 6
Galaxy A
According to your observation I think so it's issue in display not in software, it's hardware issue connection might loosed inside, I recommend please visit once in customer care if not done try saying to please check the connection whether proper or not
0 Likes
MDShafayat
Active Level 3
Galaxy A
No, it's not a hardware problem, it's a software bug issue, this can be fixed with an update.
yash2501
Active Level 1
Galaxy A
Facing same issue , sometimes it's oversaturated like too much red and sometimes it's dull
It happens mostly when brightness changes