Display Pulsing

[broyflute]

Hello Samsung Support,

 I recently purchased a new Samsung Galaxy A36 5G (8GB RAM / 256GB storage), and I noticed a display behavior that I would like you to clarify. When the phone is outdoors, particularly in a shaded area with bright ambient light, the display sometimes shows a very subtle brightness pulsing/flickering, similar to a light bulb that is slightly fluctuating. I have performed several tests:

 Adaptive Brightness is OFF. The issue does not occur indoors. It can occur outdoors even when the brightness is set to 100%. Switching between Vivid and Natural screen modes does not make any difference. When the refresh rate is changed from 120Hz to 60Hz, the flickering completely disappears. When the ambient light sensor area is covered while the issue is occurring, the flickering also stops. 

Could you please confirm whether this is a normal characteristic of the Galaxy A36's 120Hz Super AMOLED display/brightness control system, particularly under outdoor ambient-light conditions, or whether it could indicate a display hardware issue? Since the phone is only two days old, I would appreciate your guidance on whether this behavior is considered normal for this model and whether I need to have the device inspected or replaced. 

Thank you.

[RedBullRussia]

Oh!
I was about to buy this phone.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, as you mentioned the issue stops when the light sensor is covered with your sensor, it could be the problem which is causing the issue. Hence, we request you to please visit the service center to get your device inspected. The technical team will be able to help you in a better way after physically inspecting your device and provide you with the best possible resolution.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support