Original topic:

Disappointed with My Samsung A16: Fingerprint Sensor Gave Up in 3 Days

(Topic created on: 12-28-2024 10:30 PM)
232 Views
stopitumar
Active Level 1
Options
Galaxy A
Honestly, I’m beyond frustrated. I bought the Samsung A16 expecting a reliable phone, but within three days, the fingerprint sensor completely stopped working. Three days! For a company that claims to be a global leader in technology, this is downright embarrassing. Did they even test this thing before selling it? It’s ridiculous to pay good money for a phone and end up using a PIN like it’s the Stone Age. Samsung, this is a slap in the face to your customers. Do better.

9 Comments
mnh
Active Level 10
Galaxy A
Sir , re register your fingerprints . It will work fine.
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stopitumar
Active Level 1
Galaxy A
Tried and nothing worked even restarted the phone yet nothin
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goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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mnh
Active Level 10
Galaxy A
Ok lastly do factory reset your phone .
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stopitumar
Active Level 1
Galaxy A
Took the phone to the samsung store, they did the same and it worked. Thnx.
Galaxy A
A visit to service center will resolve it without any cost.
AudioJack35
Active Level 6
Galaxy A
Raise a complaint, note your case no. & deatils just in case
Ask for FREE parts replacement via Samsung's Service Centre.
if they don't agree send screenshot of WhatsApp's chat, case deatils to Samsung's CEO ans also tag them on social media.
You are entitled to get free replacement parts under warranty policy.
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

● If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

● Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.

● Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

● How to remove Fingerprint: Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.

● How to Set up Fingerprint: Path: Settings>Biometrics and Security> Fingerprints> Fingerprint> Scan your fingerprint> Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done> Fingerprint added successfully.

● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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