Digital Wellbeing Issue

[Anonymous]

Hello,

I have a doubt or issue regarding Digital Wellbeing weekly reports.

I performed a factory data reset on 23 November and started using my phone again from 23 November around 4 PM.

So the week 23–29 November (Week 48) was my first week of usage after the reset.

In Week 47 (16–22 Nov), the usage graph is completely empty because I rested phone on (week 48 23rd Nov. 4 pm

So it is obvious that Week 47 shows 0 usage.

However, on 30 November, Digital Wellbeing showed a weekly report notification saying:

“You used your phone 4 hours more than last week.”

My question is:

If Week 47 clearly shows 0 hours due to the factory reset,

And Week 48 is my first actual week of usage,

Then why is Digital Wellbeing comparing Week 48 with Week 47 and reporting “4 hours more than last week”?

Since Week 47 is 0 because of the reset, I want to understand on what basis this comparison is being made.

Thank you.

[DevDKJ]

Tha data is saved in your samsung account linked with your phone

[Anonymous]

No Dev
I changed my Samsung account
I created new one

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

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Warm Regards,
Samsung Customer Support