I find difficulty in typing letter R & S. When I type these 2 letters, letters adjacent to them like e,T,a appear. When tested screen test here it shows normal. Can any one help me to resolve this problem please?
Either its software related or maybe your display is damaged. Try restarting, factory reset if still the issue persist vist service centre. If screen test is normal then most probably your issue is software releated.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
