Dell WL3024 wireless headphone pairing issue

[arun1033]

Hi,

I am not able to pair Dell WL3024 wireless headphone to my Samsung A22 phone.

It says " App is needed to pair the device" , I have already installed "Dell Audio" to pair it but no use.

Please advise on this. Many thanks 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps in the link below.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

Kindly check the same headphones with another phone or other headphones/ buds with the same mobile, if still facing issues, please visit the service center for a physical inspection of your device and headphones. However, kindly contact the respective brand helpline to make sure there is no issue from their end.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support