Original topic:

Crack on back side of the phone without any reason

(Topic created on: 11-28-2023 03:38 PM)
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RohitBhardwaj001234
Active Level 4
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Galaxy A
Got this crack in my galaxy A33 5G without any reason. I didn't even dropped it and never did somthing which can make it to crack. I guess its battery swelling without any reasons because phone feels swollen to. Her are the pictures of crack in galaxy a33 5g

image


image


What should i do???
And its very disappointed 
2 Comments
SataruGojoo
Expert Level 1
Galaxy A
If this is not due to any kind of Physical impact/damage.. then It's not a thing to worry about.. just use a Back Case.

But, If you're not sure why is this happening.. you should visit Samsung Service centre and check if your phone is doing fine & the phone is healthy.
Damaged battery can be dangerous, so.. visit care and do a checkup if possible.

Change the battery if it's swollen.
cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically for this. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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