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05-12-2020 09:23 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device:
- Close background running apps when not using them.
- Avoid usage of mobile phone during charging: avoid the usage of the mobile phone while charging.
- Settings> Battery > Please tap on 3dots(more option) at the top right hand side> please select settings> enable fast cable charging.
We always recommend to use genuine Samsung charger for charging your device.
For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support