Original topic:

Changing problem

(Topic created on: 05-26-2020 12:19 PM)
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乡śặțặñ乡
Active Level 1
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Galaxy A
My Device Samsung Galaxy A50s has  charging problem when i connect charger to device then it cannot charge my device i cannot find the problem 
Please help!
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6 Comments
sri2306
Active Level 7
Galaxy A
first find which one exactly prob.charger r mobile.
A50s surely new mobile type c cable right so check with other charger if prob arise maybe check the mobile charging port of it is bend r dust in that case u can't do anything go to nearest Samsung center tell your prob probably they will sort out issue.your mobile having warranty so no prob move on.
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Beingvishal
Active Level 6
Galaxy A
but the prob is with the update so can service centre will help us?
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sri2306
Active Level 7
Galaxy A
he just said charging prob.thats y i said like it.your telling that is update.
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sri2306
Active Level 7
Galaxy A
it will be free of cost.
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rajureddy741
Active Level 2
Galaxy A
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Samsung_Support3
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

 

1. Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.

 

2. Check connectivity
Please check whether the charger cable and adapter is fixed well. Remove charging cable and reconnect with mobile phone properly.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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