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Original topic:

Challenge installing recent software version.Error message invalid download.

(Topic created on: 06-29-2021 09:14 AM)
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LeeHlen
Beginner Level 3
Options
Galaxy A
Having a challenge installing the recent software update.Error message is invalid download.Help.

1 Solution


Accepted Solutions
Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Hello! You can try to perform perform a soft reset by pressing and holding the power button and volume-down button simultaneously till the device restarts.

*The phone may take a screenshot, but please keep holding the buttons.

 

Then try to update your software: 

  1. From the home screen, swipe either up or down to access apps.
  2. Tap Settings.
  3. Tap About device.
  4. Tap Software update.
  5. Tap Download updates manually.

 

 

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1 Comment
Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Hello! You can try to perform perform a soft reset by pressing and holding the power button and volume-down button simultaneously till the device restarts.

*The phone may take a screenshot, but please keep holding the buttons.

 

Then try to update your software: 

  1. From the home screen, swipe either up or down to access apps.
  2. Tap Settings.
  3. Tap About device.
  4. Tap Software update.
  5. Tap Download updates manually.