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12-16-2023 08:18 AM (Last edited 12-16-2023 08:19 AM ) in
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12-16-2023 11:41 AM in
Galaxy ADear Samsung member,
Greetings from Samsung customer support.
We'd request you to follow the easy troubleshooting steps which might help to solve the issue.
Check physical condition of your camera lens.
1. Broken camera lens.
2. Scratchy camera lens.
Note: Please check there is no laminated or tempered glass pasted on camera.
Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt and dust from the camera lens.
Reset camera settings:
Step1: From the home screen tap on Camera.
Step2: Tap on Settings.
Step3: Scroll up and tap on Reset settings.
Step4: Tap on Reset.
Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
We have also noted down the feedback. We are continuously working for making our products better and more efficient.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support.
