Call Vibrate Problem when Call answered (A55)

[DhavalShah_25]

After OneUI 7 update, when I make a call, the other person when they pick up the phone the phone does not vibrate hence I'm not able to know that the call has been answered, which it used to do before. Does anyone know if this happens on all units or just mine? And if there is any setting to change, can you please suggest me.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given link.

● Galaxy device vibration issue: https://www.samsung.com/in/support/mobile-devices/solutions-for-when-your-galaxy-phone-wont-vibrate-...

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support