AFTER THE UPDATE OF NOVEMBER SECURITY PATCH LEVEL CALL RECORDING AND WIFI CALLING ARE MISSING FROM MY GALAXY A35 5G.SAMSUNG SHOULD FIX THIS BY AN SOFTWARE UPDATE.
Troubleshooting Steps: * Check for Updates: * Go to Settings > Software update > Download and install to ensure you have the latest version of the update. Sometimes, Samsung releases quick follow-up patches to address issues like this. * Restart Your Phone: * A simple restart can sometimes resolve temporary software glitches that might be affecting these features. * Check Call Recording Settings: * Open the Phone app > More options (three dots) > Settings > Record calls. Make sure the call recording feature is enabled and configured as you prefer. * If the option is missing altogether, it might be due to regional regulations or carrier restrictions. * Check Wi-Fi Calling Settings: * Go to Settings > Connections > Wi-Fi Calling. Ensure it's turned on and configured with your carrier. * If the option is missing, it might not be supported by your carrier or in your region. * Reset Network Settings: * This will reset all your network connections, including Wi-Fi, mobile data, and Bluetooth. Go to Settings > General management > Reset > Reset network settings. * You'll need to re-enter your Wi-Fi passwords and reconfigure any VPN settings. * Clear Cache Partition: * Clearing the cache partition can sometimes resolve issues caused by corrupted temporary files. * To do this, turn off your phone, then press and hold the Volume Up and Power buttons until the Android logo appears. Use the volume buttons to navigate to Wipe cache partition and select it with the power button. * Contact Samsung Support: * If the issue persists, it's best to contact Samsung support or visit an authorized service center. They can provide more specific troubleshooting steps or investigate if the update has caused any known issues with your device. Possible Reasons: * Software Bug: The November security patch might have introduced a bug affecting these features on your specific device model or in your region. * Regional Restrictions: Call recording and Wi-Fi calling features might be restricted in certain regions due to legal or regulatory reasons. * Carrier Compatibility: Wi-Fi calling might not be supported by your carrier, or there might be compatibility issues with the new update. Additional Tips: * Check Samsung Community Forums: See if other users are experiencing the same issue and if any solutions or workarounds have been suggested. * Provide Feedback to Samsung: Report the issue to Samsung through their support channels or community forums. This will help them investigate and potentially release a fix in a future update. Remember, it's important to stay patient and provide as much detail as possible when reporting the issue to Samsung. This will help them diagnose the problem and provide a solution.
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Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. For Call Recording please perform the below-mentioned troubleshooting steps:
● This feature does not work in ""Wi-Fi calling"". ● This feature may not be available in all Samsung Galaxy smartphones. ● Steps may vary based on the OS or availability of feature.
There are two easy ways to record calls on your Samsung Galaxy smartphone.
Method 1: Please follow the given below steps to record calls automatically: Path: Phone app > Three dots > Settings > Record calls > Auto record calls > Enable.
You can choose preferred option from the following: ● All calls. ● Calls with unsaved numbers. ● Calls with specific numbers.
Method 2: Please follow the given below steps to record calls manually: Path: Ongoing Call screen > Three dots > Record call.
How to view Recorded Calls: Phone app > Three dots > Settings > Record calls > Recorded calls. If call recording feature does not work, follow these given tips:Note: If you are using Wi-Fi calling, then you won't be able to record any calls.
2. For wi-fi calling please perform the below-mentioned troubleshooting steps:
● Method 1: Enable Wi-Fi calling feature via settings: Navigate to apps screen and tap on Settings >> Tap on Connections >> Tap on Wi-Fi Calling >> Turn on Wi-Fi Calling >> Wi-Fi Calling feature has been turned on.
● Method 2:Enable Wi-Fi calling feature via Notification panel: Swipe down on home screen to open notification panel >> Tap on Wi-Fi Calling to enable >> Wi-Fi Calling has been enabled.
● Method 3: Enable Wi-Fi calling feature via Phone App: From the home screen tap on Phone >> Tap on Menu >> Tap on Settings >> Turn on Wi-Fi Calling >> Wi-Fi Calling feature has been turned on.
● Perform ‘Reset app preferences: Go to Settings > Apps > Three dots > Reset app preferences > Reset.
● Restart the device.
● Reset the settings: Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings.
● Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed. ● If the issue is still not been resolved, Reset the device:
IMPORTANT: ● Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. ● Remember google password before resetting the device because it is required during initial setup. ● If you do not remember it, then reset (Forgot password) your google account. ● For this: ● Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next
Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)
If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.
